Availability
Valid period
Instrument verification
Set of consumable parts
Replacement parts
Free software updates
Small hardware upgrades
Free remote control access for consultation, updates, diagnostics and hardware testing
Email and telephone support
Preventive maintenance visit*
Technical service visit: Response
Technical service visit: Travel costs
Technical services visit: labour costs
Basic
Anytime
1 year (Jan - Dec)
Via trace and log files
[yes]
25% Discount
[yes]
[yes]
[yes]
[yes]
-
Subject to availability
At cost price
At hourly rate
Standard
Anytime
1 year (Jan - Dec)
On-site
[yes]
25% Discount
[yes]
[yes]
[yes]
[yes]
1
Subject to availability
At cost price
At hourly rate
*One planned visit to the customer’s laboratory by a Polymer Char engineer to perform instrument testing and preventive maintenance tasks. This visit is not intended for repairing a malfunctioning instrument nor for starting-up an instrument after a long period of inactivity.
The maintenance visit must be organized at least three months in advance to arrange the engineer’s travel agenda. Subject to availability, part of the time can be dedicated to an on-site presentation on new technologies and applications. The time allocated to a maintenance visit is 8 hours for 1 instrument, plus 4 hours per additional instrument included in the service plan. E.g.: 16 working-hour visit for 3 instruments.
To receive a quotation or more information about our Preventive Maintenance Contracts, please fill out this form.
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