Preventive Maintenance Contracts




 

Availability

Valid period

Instrument verification

Set of consumable parts

Replacement parts

Free software updates

Small hardware upgrades

Free remote control access for consultation, updates, diagnostics and hardware testing

Email and telephone support

Preventive maintenance visit*

Technical service visit: Response

Technical service visit: Travel costs

Technical services visit: labour costs

Basic

Anytime

1 year (Jan - Dec)

Via trace and log files

[yes]

25% Discount

[yes]

[yes]

[yes]

[yes]

-

Subject to availability

At cost price

At hourly rate

Standard

Anytime

1 year (Jan - Dec)

On-site

[yes]

25% Discount

[yes]

[yes]

[yes]

[yes]

1

Subject to availability

At cost price

At hourly rate

*One planned visit to the customer’s laboratory by a Polymer Char engineer to perform instrument testing and preventive maintenance tasks. This visit is not intended for repairing a malfunctioning instrument nor for starting-up an instrument after a long period of inactivity.

The maintenance visit must be organized at least three months in advance to arrange the engineer’s travel agenda. Subject to availability, part of the time can be dedicated to an on-site presentation on new technologies and applications. The time allocated to a maintenance visit is 8 hours for 1 instrument, plus 4 hours per additional instrument included in the service plan. E.g.: 16 working-hour visit for 3 instruments.

 

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