For the purpose of the General Data Protection Regulation (EU) 2016/679 (GDPR), the entity responsible for the data collected is Polymer Characterization S.A. Gustave Eiffel 8, Paterna, Valencia Technology Park, E-46980 Spain.
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Contact us via email, phone, or any of our website forms.
- Request or contract laboratory equipment, laboratory analytical services, or maintenance services.
- Subscribe to our newsletter.
- Voluntarily complete a customer survey.
- Sign up to attend any of our events.
- Use or view our website, via your browser’s cookies.
How will we use your data?
We collect your data with the following purposes:
- To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, equipment, maintenance services, analytical services, and any other products or services you request.
- To comply with requirements applicable to laboratories, including the obligation to manage all information obtained or created during analytical or laboratory activities through legally enforceable agreements.
- If you have given your consent (unless you have subsequently withdrawn it), to contact you with information about products or services we think may interest or benefit you, including equipment sales, maintenance programs, or analytical services.
- To administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes.
- To improve our site to ensure that content is presented in the most effective manner for you and for your device.
Information Management and Confidentiality (Laboratory Requirement)
The laboratory is responsible, through legally enforceable agreements, for the management of all information obtained or created during the performance of laboratory activities, including analytical services and any related technical data.
What data do we collect?
- Personal identification information: name, company, email address, company address, and phone number.
- Administrative information: bank or card details to process payments, company information for invoicing and accounting purposes.
- Commercial information: records of equipment purchases, maintenance service requests, analytical service contracts, reports, and related documentation.
- Technical information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Website usage information: URL clickstream (date and time), products viewed or searched for, page response times, download errors, visit durations, etc.
- Information generated during laboratory activities, such as test requests, analytical data, results, and reports.
How do we store your data?
Your data is securely stored on Polymer Char’s servers. Appropriate security measures have been implemented to safeguard your information.
We will retain your data for the period necessary to fulfil the purposes for which it was collected, to comply with contractual obligations involving equipment sales, maintenance, or analytical services, or as required by law.
What are your data protection rights?
You are entitled to the following rights:
- Right to access – request copies of your personal data.
- Right to rectification – request corrections or completion of inaccurate or incomplete data.
- Right to erasure – request deletion of your personal data under certain conditions.
- Right to restrict processing – request limitation of processing under certain conditions.
- Right to object to processing – object to processing under certain conditions.
- Right to data portability – request transfer of your data to another organization or directly to you under certain conditions.
If you wish to exercise any of these rights, please contact us at info@polymerchar.com
Cookies
Polymer Char uses cookies in a range of ways to improve your experience on our website, for more information on which cookies we set and how to manage them, please read our Cookies Policy
Changes to our privacy policy
Polymer Char keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on November 28, 2025.
How to contact us
If you have any questions about Polymer Char’s privacy policy, the data we hold about you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@polymerchar.com