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Analytical Services Terms

1. Minimum Samples Amount

A minimum sample amount will be required depending on the analytical service ordered. Please find them in the following chart:

Analysis Minimum required
CEF > 1 g
CRYSTAF > 0.5 g
CRYSTEX / CRYSTEX QC > 3 g
CFC > 2 g
GPC-IR > 0.1 g
Fractionation by TREF > 5 - 10 g
Fractionation by CRYSTAF > 5 - 10 g
Fractionation by Molar Mass > 5 - 10 g
TREF > 1 g

2. Solvents

Samples for routine analysis or fractionation services require being soluble via one or the two following solvents:

  • TCB.
  • oDCB.

Please consult Polymer Char Analytical Services team for more options.

3. Order Procedure

To order an analytical service, please fill in the form that you will find in our Website. Please fill an order form per analysis type and please provide all available information about the samples to be analyzed. Sent forms will be considered as formal orders for Polymer Char records. If a previous quotation is required, please do not hesitate to let us know by sending an email to analyticalservices@polymerchar.com.

4. Mailing Address

Samples should be shipped to:

Polymer Characterization S.A.
Valencia Technology Park
Gustave Eiffel 8, Paterna
Valencia, E-46980, Spain
Attn.: Analytical Services Department

5. Transport Responsibilities and Taxes

Sample delivery to our laboratories can be done by mail or courier at Client’s expenses. It is the Client’s responsibility to follow any safety rules concerning transportation. As per being samples with non-commercial value, import taxes should not be applicable. Therefore, Client will be responsible for assuming any import tax required if a significant sample value has been set in the shipping document.

6. Prices Policy

Current prices came into effect on February 1st, 2014, and are subject to change without notice.

All standard services fees can be found at this website, in the "Fees" page of each corresponding technique. Please note that these prices are the same for every Client worldwide and are not negotiable.

Exceptionally, based on Polymer Char Price Policy, Public Universities and Non-Profit Research Institutes are granted with a 15% discount.

7. Response Time

Standard response time is 3 weeks (for fractionation services, this is the response time per sample to be fractionated). This time is approximate and depends on the analysis’ queue in the laboratory at the time of the order and number of samples to be analyzed. Polymer Char will inform the Client at the time of the order in case that response time is expected to be longer.

Priority services (results sent within 10 days from the samples receipt) might be ordered with a 50% surcharge. Please consult us the availability of this service and delivery time at the time of the order.

8. Sample Results format

Sample results will be sent by email as standard practice.

9. Results Internal Store

Sample results will remain stored in Polymer Char server for 5 years.

10. Sample’s Delivery back to Client’s place

Unless otherwise requested, samples will be retained for 2 years.

Samples can be returned at Client’s expense by providing courier account.

11. Best Laboratory Practices, Samples’ Liability and Lawsuits

Results sent are based on our best corporate analytical procedures within the scope of generally accepted methods in the field of expertise and they are all performed with proper care and responsible approach.

Polymer Char will be willing to duplicate or to do the necessary work to corroborate the results. However, it accepts no liability for the information supplied.

Regarding lawsuits, Polymer Char has the responsibility to avoid any conflict of interest that may result in its participation, therefore:

  • Polymer Char will not be responsible for the use made on the analytical services reports provided.
  • Polymer Char will not get involved in any lawsuit process related to the analysis information provided, beyond carrying out the analytical services requested under its best practices methodology.

12. Demonstration Samples

Polymer Char is glad to run demonstration samples if you are interested in acquiring an instrument and would like to test the results. The maximum number of samples run free of charge for CFC and Fractionation services is one. For all other instruments, the maximum are two samples.

13. Privacy Policy

Polymer Characterization, S.A. is committed to respecting and protecting your privacy and the personal data that you may provide to Polymer Characterization, S.A. www.polymerchar.com. Polymer Characterization, S.A. acts in full compliance with the Spanish Law Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal (the Law on the Protection of Personal Data). Therefore, in case you access parts of the website where you can provide personal data (e.g. Contact Form or Press Mailing List) your personal data will be processed and kept in strict accordance with the relevant legislation. You can exercise your rights of access, correction, cancellation of opposition by writing to Polymer Characterization, S.A. to info@polymerchar.com or to 8 Gustave Eiffel Str., Paterna, E-46980 Valencia, Spain.

This Privacy Policy affects as well to the Customers’ Samples’ Analysis’ results. If a Privacy Agreement is required by the Customer, please contact us.

For more information please contact us at analyticalservices@polymerchar.com.

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