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Frequent Asked Questions

Although you can ask directly to our consultants whenever you want, you may prefer to know first the answers to the most typical questions about our Analytical Services. Here are packed the most relevant questions:


Questions


Answers

I want to fractionate my samples, which kind of technique is the most appropriate?
Fractionation service is available thanks to the Instrument Polymer Char PREP mc2, capable of fractionating samples by molecular weight or by composition (TREF or CRYSTAF). Please visit the link Preparative Fractionation for more information.

Resulting fractions are afterwards analyzed by the corresponding technique (GPC or TREF/CRYSTAF) to check the good performance of the fractionation process, and finally, the physical fractions are sent back to the customer by courier service as well as the fractions analysis results, so the customer can check the separation.

What kind of report will I receive?
If you have any question about the information included in the report, please do not hesitate to contact us at analyticalservices@polymerchar.com.

I have some questions before ordering a service. Whom should I contact?
Please send an email to analyticalservices@polymerchar.com and we will be pleased to help you.

How can I order an Analytical Service?
To order any analytical service, please fill in the Analytical Service Request Form. Please provide all available information about the samples to be analyzed. Sent forms will be considered as formal orders for Polymer Char records. All the information provided is considered confidential information.

If a previous quotation is required, please do not hesitate to let us know by sending an email to analyticalservices@polymerchar.com.

Where do I have to send my samples?
Samples should be shipped to:

Polymer Characterization S.A.
Valencia Technology Park
Gustave Eiffel 8
Paterna, Valencia
E-46980, Spain
Attn.: Analytical Services Department

Can I send my samples by post mail?
We highly recommend to use courier service instead of post mail to ensure your samples arrive in good condition.

How long will I have to wait for my report?
Standard response time is 3 weeks. This time is approximate and depends on the analysis’ queue in the laboratory at the time of the order. Polymer Char will inform the customer at the time of the order in case that response time is expected to be longer.

Urgent services (results sent within 10 days from the samples receipt) might be requested with a 50% surcharge. Please consult with Polymer Char the availability of this service and delivery time at the time of the order.

How much amount of sample should I send?
Please refer to our Analytical Services Terms and in the first chapter, you will find the needed amount for each technique.

Will my samples be treated as confidential?
Polymer Characterization, S.A. is committed to respecting and protecting your privacy and the personal data that you may provide to Polymer Characterization, S.A. www.polymerchar.com. Polymer Characterization, S.A. acts in full compliance with the Spanish Law Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal (the Law on the Protection of Personal Data). Therefore, in case you access parts of the website where you can provide personal data (e.g. Contact Form or Press Mailing List) your personal data will be processed and kept in strict accordance with the relevant legislation. You can exercise your rights of access, correction, cancellation of opposition by writing to Polymer Characterization, S.A. to marketing@polymerchar.com or to 8 Gustave Eiffel Str., Paterna, E-46980 Valencia, Spain.

This Privacy Policy affects as well to the Customers’ Samples’ Analysis’ results. If a Privacy Agreement is required by the Customer, please contact us.

For more information about Polymer Char’s Privacy Policy and Terms of Use please click here.

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